سياسة الإرجاع والاسترداد

First: Nature of requests: • All requests are voluntarily and fully made by the customer. • Requests are directly allocated to their rightful recipients and cannot be refunded, except in specific exceptional cases. Second: Cases in which the refund request is accepted: Requests for refund are considered only in the following cases: • If the request was executed by mistake. • If an incorrect amount was entered during the request submission. • If the request was not directed to the correct store or entity. Third: Refund request submission mechanism: • A written request must be sent via email or WhatsApp within 24 hours of the request execution date. • The request must include a clear explanation of the reason for the refund, along with proof of the mistake. Fourth: Review of the request and response: • The store reviews the request and verifies the eligibility for a refund. • The customer's identity is confirmed before making a decision. • If approved, the amount is refunded via the same payment method used in the original request. Fifth: Rejection cases: The store reserves the right to reject the refund request in the following cases: • Suspicion of fraud or bad intent by the customer. • If it is found that the request was submitted on behalf of another party without authorization. Sixth: Final decision: The entity reserves the full right to make the final decision regarding any refund request, in accordance with this policy. Note: This policy is subject to change without prior notice. Please review it periodically for any updates.